Refund & Returns Policy

Effective Date: August 1, 2024

Welcome to EliteFusionPrep! We strive to ensure that our customers are completely satisfied with their purchases. This Refunds & Returns Policy outlines the process, conditions, and timeframes for product returns and refunds for digital educational courses purchased through our website, elitefusionprep.com. Please read this policy carefully to understand your rights and our obligations.

Refunds and Returns Policy

Eligibility for Refunds

  1. Digital Products: As our products are digital educational courses, refunds are only provided under specific conditions:
    • The course content is materially defective.
    • The course was not as described on the website.
    • Technical issues prevented access to the course, and all attempts to resolve the issue have failed.

Conditions for Refunds

  1. Timeframe: Refund requests must be submitted within 30 days of purchase.
  2. Usage: If a significant portion of the course has been accessed or completed, we reserve the right to deny the refund.
  3. Proof of Purchase: Proof of purchase (order number, receipt, etc.) must be provided to process a refund.

Initiating a Return

  1. Contact Us: To initiate a return, please contact our customer support team at info@elitefusionprep.com.
  2. Details Required: Include your order number, the reason for the return, and any supporting evidence (e.g., screenshots of technical issues).
  3. Response Time: Our customer support team will respond within 5 business days to confirm the receipt of your request and provide further instructions.

Refund Process

  1. Review: Once your request is received, we will review it and notify you of the approval or rejection of your refund.
  2. Processing Time: If approved, your refund will be processed within 10 business days and applied to your original method of payment.
  3. Notification: You will receive an email notification once the refund has been processed.

Fees and Costs

  1. Processing Fee: A processing fee of 10% of the purchase price may be deducted from the refund amount to cover administrative costs.
  2. Non-Refundable Fees: Any bank charges or payment gateway fees incurred during the purchase process are non-refundable.

Contact Information

For any questions or concerns about our Refunds & Returns Policy, please contact us at:

Privacy Policy

Data Collection

  1. Personal Information: We collect personal information such as your name, email address, payment details, and course usage data.
  2. Purpose: The information is collected to process transactions, improve our services, and communicate with you.

Data Storage

  1. Security: We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure.
  2. Retention: Your data is retained for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

Data Usage

  1. Internal Use: Your information is used internally to manage your account, process payments, and improve our services.
  2. Marketing: With your consent, we may use your email to send you promotional materials. You can opt-out at any time.

Data Sharing

  1. Third Parties: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except to trusted partners who assist us in operating our website and conducting our business.
  2. Legal Requirements: We may disclose your information if required by law or to protect our rights and comply with legal proceedings.

Security Measures

  1. Encryption: We use encryption to protect your personal and payment information during transmission.
  2. Access Control: Access to your personal information is restricted to authorized personnel only.

User Rights

  1. Access: You have the right to access the personal information we hold about you.
  2. Correction: You can request correction of any inaccurate or incomplete information.
  3. Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
  4. Objection: You can object to the processing of your personal information in certain circumstances.

Exercising Your Rights

To exercise your rights, please contact us at info@elitefusionprep.com. We will respond to your request within 30 days.